How To Turn Off Ease Of Access Narrator In Windows Phone 8.1

Turn Off Ease Of Access Narrator In WP 8.1

This post is for all those windows phone 8.1 users, who have accidently or intentionally activated the narrator of  Ease Of Access feature and now you don’t know how to turn it off. I know that if you do not know how to turn ease of access narrator off, it can be pretty scary situation. You would have only one option and that is to hard reset you windows phone.

Ease Of Access is a tool made for people who have difficulty accessing the smartphone. However, if you do not have any difficulty, then using easy of access can be pretty frustrating.

Read: Windows Phone 8.1 Review

How To Turn on Ease Of Access Narrator?

You can turn on Easy Of Access Narrator by going to your settings. You can find easy of access on the near end of the setting page.

When you click on Easy of Access, you will see the option to chance text size in your contacts, emails, messages, lock screen etc. You can also set high contrast.

The third option you will see is of Narrator. Using a narrator the phone will read all your touch or phone activities aloud. Now, if you just for the sake of trying, turned it on and you don’t know how to turn it off, then you are up for a big pain.

Turn On Ease Of Access Narator


What will happen is that when you will try to go anywhere, it will first repeat the function of that commands. you can only go there by using your hard buttons. You simply double tap on the search button to go to that page.

It is impossible to scroll down here. When I somehow managed to go to my home screen, and tried to tap on buttons, it kept repeating the name of that application.

Turn Off Easy Of Access Narrator on Windows Phone 8.1
Turn Off Easy Of Access Narrator on Windows Phone 8.1

I thought locking the screen might help, but it made the situation worse. I just could not open the screen lock.

I tried turning off my phone power, but when I restarted, same issue happened.

Irritating Easy Of Access Narrator
Irritating Easy Of Access Narrator

Turn Off Ease Of Access Narrator

I was on the verge of hard resetting my Windows 8.1 phone, but luckily I visited a windows forum and found the solution to this problem.

The solution is very simple, you can even see it on the Ease Of Access button itself, but normally people ignore it.  To turn off ease of access narrator, Hold the “Volume Up” button and then tap the “Start/Windows” button. This will disable narrator.

Also Read: How To Increase Battery Life of Lumia 520

PS: I had to search a lot before I found the solution to this issue. So, I thought of adding this post to help fools like me.

Author: Naveen Thakur

  • Angelica

    I’m sorry, but I have a problem…what do you mean by “tap the windows” button? Because I try to hold the volume button and tap on the screen (first page, where all the apps are…), but it just increase the volume and that’s it :(

    • Angelica

      Okay, I’ve made it…I used Cortana and now it’s back to the way it was before! Phew!

      • Glad it helped you :)

        • Aby

          I turned on narrator by accident on Lumia 920 with WP8.1,and had the same issue.
          But my windows, back and search are not responding.
          I tired the Vol+ and Home button combo, but, only vol is increasing.

          How to activate Cortana?
          My bottom home buttons are not responding,
          How to rectify? Help me

          • even it it increase the volume, keep tapping on the home button, it will unlock it.

            To activate cortana, you need to choose the region as USA, and language as USA english.

      • Kishore bestha

        Hey how you did it…plz help me…it’s just increasing the volume..not able to turn off the narrator..:(

  • Praveen

    I was almost hard setting my lumia 1520 ..after I read ur post , I did as u said n narrator got off and easily get out of lock screen … Thank you so much u made my day

  • Pingback: Top 10 Windows Phone Apps For Kids()

    • mike

      thaks guy i was freaking out lol whats the pourpose of this anyways

  • Peth Phannith

    Oh thx u so much, i made it phew! Thz thz thz so much…………. :)

  • Peth Phannith

    Really thz.

  • oscar

    my lumnia 520 with windows 8 EASE OF ACCESS is not letting me enter the main screen i have tried the various tips given by the other users but not working on my case please can anyone help me out

  • Oulaus


  • h as

    thank you thank you thank you!!! I spent over an hour locked out of my phone, another hour searching the internet for help, on my pc, no help there. After piecing together all my research I was finally able to enter the correct string of words that, fingers crossed” would get me to the right answer: “the narrator on my lumia 920 will not allow access to my phone”. I found you!!! THANK YOU!

  • dahri bigek

    Omg thankyou so much!!!!!!


    why was the narrator created in the first place..the developer of 8.1 is very sloppy i tell you

    • I know that’s right, hit the button by mistake and boyhowdy was I ever pissed at myself .. I was saying: crap on a cracker WITH do I do know .. then I came here and read the blog and bang all I had to do was hold the volume button up and hit the Windows button to turn it off .. WOW! What a life saver .. lol the Dadgum setting ain’t worth a Damn’d, Wth did they even put it in here? What fools ..

      • But, thank you SO MUCH for helping me to get my phone back to working the correct way, SO MUCH appreciated!!

  • Tausin

    You’re a life saver!!!! I was just so curious and I turned on narrator and that it was cool until I got to the home screen and couldn’t go back to settings……then I knew I was in trouble. And right now isn’t hv any money to spare to get my fone fixed……thank God for the Internet!!! You just saved me from a whole lot of stress!!! Thank you!!!

  • porporr


  • Ahmed

    Really Thanks :)

  • I was freaking out as well. Phew that worked.

  • Bonnie

    You are a lifesaver!!!!!!!!!! Glad to see someone cares enough to post an easy solution for such an Aggravating problem!!!!!!!!!!!! Thank soooo much!!!!!

  • Spencer

    Dude I was about to get rid of my phone and thankfully I saw this

  • Jean

    As everyone else, I was on the verge of hard resetting my 1520 and it suddenly came to mind to perform a Google such on the subject. I found your post and it saved my digital life.
    Thank you so much Naveen, you are a digital life saver.

  • no3gods

    It worked, thanks!

  • Barb

    Thank you soooo much!

  • idrees baksh

    thank you so much Naveen Thakur you mad my day

  • Jollene

    Thank you sooooooooo much this worked like a charm. I worked on that stupid phone for over 8 hours and it p*ssed me off but finally I found this and it worked. Thanks all!!

  • Tawazzile

    Vol+ and Home button combo
    the above worked for me managed to turn off narrator successfully

  • JS

    Thank you for your post, I accidentally locked myself out of the phone by turning on the narrator to see how it worked and then locking my phone. Then I was stuck without any idea of how to get back in my phone. I think your post just saved me a few hours or more. Thank you, thank you, thank you.

  • Ann

    You ….are my hero!

  • hamdi

    Thanks a lot:)

  • Somnath

    Naveen,thnx a lot for your suggestion… worked….
    U described same condition as I faced.thnx once again

  • sho

    Thank you sooooooo much!!!!!

  • Casey

    Thank you sooo much I was literally gonna cry, it was that frustrating. You’re a lifesaver man :)

  • Bev

    Thank you

  • Mark

    Thanks so much! You were right it was really easy. But if you didn’t know what to do it would have still be easier to break into Fort Knox! I was dreading having to stand in line at the AT& T Store tomorrow. -mark

  • Lori Pehle

    Thank You Thank You Thank You

  • fojtasek


  • Kathy

    Thanks~~It helps me a lot

  • TerryEdge

    Thanks! You just saved my phone.

  • a9etta

    Thanks soooooo much!!!! I spent more than 12 hrs trying to de-activate the narrator. ALL efforts failed. I was even ready to hard reset the phone. The first page that opened on internet search for this topic “how to deactivate narrator on Nokia Lumia 920” was yours. By the time i finished reading the article, it took me less than 5 seconds to do what i could not do in more than 12 hrs. It was really easy as you said. Once more thank you very much.

  • plse. I did it after power off but it refuse to power on. from morning up to now (14:39)

  • ronok

    Thnkxxx..thank u so much

  • wkb

    thanks a whole lot your a life line saver

  • Precious ingrid

    wow this was excellent nearly had a heart attack lol thanks so much naveen

  • Vyzo

    OMG – thank you, thank you, thank you – this was soooo frustrating. Why, why, why Lumia, why???

  • DaakuMangal

    Thank you!! I had given up and was gonna take it to the Nokia center tom! :D :D

  • ps

    i did not see this until it was too late. i hard reset my phone and have lost most of my phone info. please help and tell me there is a way to get stuff back!

  • mehdi

    thank you a lot of

  • Teresa

    Whew! Thank you!

  • Amirkhoshbakht

    Big like

  • Ieula

    Thanks sooo much. I had no idea what the problem was until reading your ccomment. I had accidentally turned on narrator. Soft reset didn’t work. Then I found your solution. Problem solved. I have Nokia 920. Thanks again

  • vicky

    Thank you sooooo much

  • alan g jones

    Oh my god THANK YOU Naveen. You are a star

  • kudzayi ndoro

    It has a difficult with the narrator turned on but woo relieved. But why doesn’t scroll up and down or I don’t know.

  • Tera

    Thank you, Thank you, Thank you!!! I was about ready to launch the phone into outer space!!!!!!!

  • Raju

    Help frnds pls help
    My Nokia lumia 635has narrative is on pls answe to this prblm very irritating.

  • robin

    A bazillion thank you’s. I’ll never turn that on by accident again. I held the volume up button and kept hitting the ‘home’ button and it turned off.

  • Sphesihle

    OMG………………….thank you , thank you, thank you

  • EISA

    Thank you Thank you and Thank you!!!! you are totally AWESOME

  • Lincoln Kayondo

    Thank You Soo Much banange !!!!!!

  • Sandra Davis

    Thank you so much. I was about to chuck my phone at the wall.

  • Ravi Rampal

    my lumia 920i power , volume and camera buttons dont work. i was told that there are no spares for this phone anymore and i am stuck with the narrator on , on the phone. i cant scroll up or down or even side ways and to switch the narrator off i would have to scroll all the way down on the settings page which i cant do at the moment . is there any way via a pc to access the settings on the phone to switch off the narrator.
    i really need help here, if anyone can advise me furthur , it would be highly appreciated.